High-Intensity Support Skills Training (HISS)

Practical, competency-focused training for NDIS support workers and provider teams.

Delivered in person across select NSW areas or via face-to-face video consults through Teams/Zoom, with hybrid options available for hands-on skills.

Build Confidence and Competency in Complex Supports

Flame Lily delivers high-intensity support skills training designed for real-world disability support. Sessions focus on safe routines, risk awareness, documentation expectations, escalation steps and practical implementation so staff can deliver consistent care across shifts.



Training topics include high-intensity and complex support routines such as enteral feeding, catheter care, epilepsy and seizure support, diabetes support, wound care and more. Training can be tailored to your team, participants, risk profile and support environment.

High-Intensity Support Skills Training (HISS) with Flame Lily

High-Intensity Support Skills Training Topics

At Flame Lily, we provide a comprehensive selection of practical, NDIS-aligned training modules for disability support workers, carers, healthcare staff and provider teams supporting people with complex needs.


Training can be delivered as individual modules or combined into a tailored program, depending on your team’s needs, the participant’s care requirements and the level of hands-on support involved.

Ventilator Management icon

Ventilator Management Training

Safe routines, observation, documentation and escalation for participants using ventilator equipment.

Tracheostomy and Laryngectomy Care icon

Tracheostomy and Laryngectomy Care Training

Routine care, hygiene, risk awareness and escalation for participants with tracheostomy tubes or laryngectomy stomas.

Dysphagia / Mealtime Management icon

Dysphagia / Mealtime Management Training

Safe mealtime support, positioning, supervision and escalation for participants with swallowing difficulties.

Enteral Feeding (PEG/NG) icon

Enteral Feeding (PEG/NG) Training

Preparation, safety checks, hygiene, documentation and escalation for PEG and NG feeding routines.

Complex Bowel Care icon

Complex Bowel Care Training

Safe bowel care routines with a focus on dignity, hygiene, participant comfort, risk awareness and escalation.

Epilepsy / Seizure Management icon

Epilepsy / Seizure Management Training

Monitoring, response, documentation and consistent care across shifts for participants with epilepsy.

Complex Wound Care icon

Complex Wound Care Training

Wound support, infection prevention, skin integrity awareness, observation and escalation guidance.

Subcutaneous Injection icon

Subcutaneous Injection / Diabetes Supports Training

Safe injection support, blood glucose monitoring, diabetes routines, documentation and escalation.

Catheter Care Icon

Catheter Care Training

Catheter hygiene, comfort, monitoring and escalation for participants with urinary or suprapubic catheters.

Diabetes Management icon

Diabetes Management Training

Blood glucose monitoring, insulin support, recognition of hypo and hyperglycaemia, and safe escalation guidance.

Training Delivery Options

Flame Lily training delivery options include:

Face-to-face video consults (Teams/Zoom) available Australia-wide

In-person training available across select NSW areas,

including the Wollongong/Illawarra region, Shellharbour, Southern Highlands, Nowra/Shoalhaven and the Sutherland Shire (and surrounding suburbs)

Hybrid delivery available for hands-on skills


On-site provider team training / bulk bookings

Why Train with Flame Lily?

nurse

 Experienced clinicians

Training delivered by experienced nurses with real-world complex care experience.

24/7

Practical, risk-aware learning

Clear routines, risk controls and escalation guidance—focused on what staff actually do in the home.

compassionate care

Aligned to provider expectations

Training supports clinical governance expectations for high-risk routines and consistent delivery across shifts.

How High-Intensity Support Skills Training Works

We tailor training to your team, participants and risk profile.

Step 1

Initial Consultation

step 1 - initial consultation

We confirm your training goals, participant cohort (if applicable), delivery method and required modules.

Step 3

step 3 - implementation and monitoring

Training Delivery

Delivered in person or via face-to-face video consults (Teams/Zoom). Hybrid options available for hands-on skills.

Training Needs Assessment

step 2 - personalised care plan

Step 2

We identify current skill gaps and align training to support service delivery (and documentation expectations).

Step 4

Next Steps & Follow-Up

Where needed, we recommend next steps, refreshers, and pathways such as RN oversight for implementation support.

RN Oversight training support workers

Need RN Oversight and Training as Well?

If your team is supporting high-risk routines, training may need to be paired with Nursing Support Services (RN Oversight), ongoing coaching, supervision and structured reviews to support safe implementation across shifts.

Nursing Support Services (RN Oversight)

Complex Care Competency Training (Aged Care / Home Care Packages)

We also provide workforce competency training for aged care and Home Care Package provider teams, supporting clients with complex clinical needs at home. Training focuses on practical routines, risk awareness, escalation guidance and consistent documentation—helping teams deliver safer care and reduce avoidable deterioration and hospital presentations.

Delivery:
Available in person (by arrangement) or via face-to-face video consults (Teams/Zoom). Hybrid options are available for hands-on skills.

Common training areas may include:

  • catheter care routines and support guidance
  • enteral feeding routines (where applicable)
  • wound care routines and skin integrity awareness
  • bowel care routines
  • diabetes supports/injection routines (where appropriate)
  • recognising deterioration and escalation
Make an Enquiry
support training using a dummy

High-Intensity Support Skills Training FAQs 

  • Who can attend these training sessions?

    Training is suitable for disability support workers, provider teams, carers, and healthcare staff who support people with complex needs. We welcome both new and experienced workers.

  • What qualifications do your trainers have?

    Training is delivered by experienced nurses with real-world complex care experience. Specific trainer credentials can be confirmed when booking.

  • Are these sessions aligned to NDIS expectations?

    Training is designed to support the safe delivery of high-risk routines and strengthen clinical governance. Providers remain responsible for ensuring training and competency processes meet their organisational requirements and the NDIS Practice Standards.

  • Can the training be delivered via Teams/Zoom?

    Yes. We offer face-to-face video consults (Teams/Zoom) and in-person delivery for hands-on skills (hybrid options available).

  • What skills will I learn?

    Training covers practical routines and risk-aware support strategies for complex needs (e.g., enteral feeding, catheter care, bowel care, epilepsy/seizure support, diabetes support, wound care and more).

  • Does the training include hands-on practice?

    Where a module requires hands-on skills, we can deliver in-person training or hybrid sessions combining Teams/Zoom learning with practical demonstrations.

  • Will I receive a certificate?

    Where applicable, we can provide confirmation of attendance or completion for training delivered. The format depends on the session type and provider requirements.

  • How do I book training?

    Use the booking/referral options on this page. We’ll confirm your goals, preferred delivery method and recommended modules.

NDIS Nurse Flame Lily

Looking to Book High-Intensity Support Skills Training?

Book training for your team, or submit a referral if you’re a provider or support coordinator organising training support.